Returns & Exchange

Returns

If your chosen items were not the right fit, or you simply changed your mind, you may return or exchange the items unaltered, unworn and unwashed within 14 days after the delivery date.

Items purchased outside the EU are charged extra with import fees and return costs. These costs are for the customer and depend on the country from which the items are delivered/shipped.

For returns shipped from outside the European Union, we are unable to generate a return label through our return portal. In this case, the customer is responsible for arranging and covering the cost of return shipping.

Return process

With your order, we have included a return form. If you have items you want to return/ exchange, please fill in the form completely and add it to the items you send back to us, so we can process your return. We cannot process returns without the completely filled in return form. Prefer to return the items in our brand store? Our store staff will be happy to assist you in your return or exchange. For returns or exchanges in one of our stores, please bring your receipt and the filled in return form.

Return Portal

Not entirely satisfied with your order? No problem, you can easily return it through our returns portal.


Refund or exchange

After we have received your returns undamaged, the amount of the returned goods will be refunded using the payment method with which the items were bought, within 14 business days. The refund is excluding shipping costs. Please note that it may take a few days before the refund becomes visible in your bank account. This may vary per country/ bank.

To exchange your bought items, you can send back the items you want exchanged. For these items, you will receive a refund. To complete the exchange, please place a new order on our webshop. We cannot deduct orders with each other.

Contact customer service

Need help with your returns?
Send us an email: info@houseofreza.com.
We will try to get back to you within 24 hours (only on business days). Or call: +31 (0)73 690 98 67.