General terms and conditions | REZA est. 1988
Article 1 - Definitions
The following definitions apply in these terms and conditions:
- Consumer: a natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business;
- Day: calendar day;
- Digital Content: data that are produced and supplied in digital form;
- Distance Contract: a contract concluded between Trader and Consumer within the framework of system organized for the distance sale of products, Digital Content and/or services, whereby sole or partly use is made of one or more techniques for distance communication up to and including the moment that the contract is concluded;
- Durable Medium: every means - including emails - that enables Consumer or Trader to store information that is addressed to him in person in a way that facilitates its future use or consultation during a period that is in keeping with the objective for which the information is intended, and which facilitates the unaltered reproduction of the stored information;
- Extended Duration Contract: a Distance Contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;
- Model Form for Right of Withdrawal: the European Model Form for Right of Withdrawal that is included in Appendix I of these terms and conditions;
- Right of Withdrawal: the possibility for Consumer to waive a Distance Contract within the Withdrawal Period;
- Supplementary Agreement: an agreement in which Consumer obtains products, Digital Content and/or services via a Distance Contract, and Trader or a third party delivers these products, Digital Content and/or services in accordance with an agreement between that third party and the Trader;
- Technique for Distance Communication: means that can be used for communication regarding the offer made by Trader and concluding a contract, without the necessity of Consumer and Trader being in the same place at the same time.
- Trader: a natural or legal person who offers products, (access to) Digital Content and/or services to Consumers from a distance;
- Withdrawal Period: the period within which Consumer can make use of his Right of Withdrawal;
Article 2 - Identity of the Trader
Name Trader: REZA Retail B.V. (also doing business as REZA EST. 1988)
REZA Retail B.V.
5211 HS ’S-HERTOGENBOSCH
Telephone number: +31(0)736909867
Email address: email@example.com
Chamber of Commerce number: 61962244
VAT identification number: NL854568943B01
Article 3 - Applicability
- These general terms and conditions apply to every offer made by Trader and to every Distance Contract that has been realized between Trader and Consumer.
- Prior to the conclusion of a Distance Contract, the text of these general terms and conditions will be made available to Consumer. If this is not reasonably possible, Trader will indicate, before the Distance Contract is concluded, in what way the general terms and conditions are available for inspection at the Trader’s premises and that they will be sent free of charge to Consumer, as quickly as possible, at Consumer’s request.
- If the Distance Contract is concluded electronically, then, contrary to the previous paragraph, and before the Distance Contract is concluded, Consumer will be provided with the text of these general terms and conditions electronically, in such a way that Consumer can easily store them on a Durable Medium. If this is not reasonably possible, then before concluding the Distance Contract, Trader will indicate where the general terms and conditions can be inspected electronically and that at his request they will be sent to Consumer free of charge, either electronically or in some other way.
- In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and Consumer can always invoke the applicable condition that is most favourable to him in the event of incompatible general terms and conditions.
Article 4 - The offer
- If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
- The offer contains a complete and accurate description of the products, Digital Content and/or services being offered. The description is sufficiently detailed to enable Consumer to make a proper assessment of the offer. If Trader makes use of illustrations, these will be a true representation of the products and/or services being offered. Trader is not bound by obvious errors or mistakes in the offer.
- Every offer contains information that makes it clear to Consumer what rights and obligations are related to the acceptance of the offer.
Article 5 - The contract
- The contract will be concluded, subject to that which is stipulated in paragraph 4, at the moment at which Consumer accepts the offer and the conditions thereby stipulated have been fulfilled.
- If Consumer has accepted the offer electronically, Trader will immediately confirm receipt of acceptance of the offer electronically, it being understood that Trader may revoke such order confirmation in respect of offers made in the online outlet within 5 Days after Consumer has received such order confirmation in which case (i) no contract deemed to have been concluded and (ii) any payments made shall be reimbursed to Consumer in accordance with Article 9. Consumer can dissolve the contract as long as this acceptance has not been confirmed by Trader.
- If the contract is concluded electronically, Trader will take suitable technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If Consumer is able to pay electronically, Trader will take suitable security measures.
- Trader may obtain information – within statutory frameworks – about Consumer’s ability to fulfil his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the Distance Contract. If that research gives Trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.
Trader will send to Consumer, at the latest when delivering a product, service or Digital Content, the following information, in writing, or in such a way that Consumer can store it on an accessible Durable Medium:
- the office address of Trader’s business location where Consumer can lodge complaints;
- the conditions under which Consumer can make use of the Right of Withdrawal and the method for doing so, or a clear statement relating to preclusion from the Right of Withdrawal;
- information on guarantees and existing after-sales service;
- the price, including all taxes on the product, service or Digital Content; the costs of delivery insofar as applicable, and the method of payment, delivery or implementing the Distance Contract;
- the requirements for terminating the contract, if the duration of the contract exceeds one year or if it is indefinite;
- if Consumer has a Right of Withdrawal, the Model Form for Right of Withdrawal.
- In case of an Extended Duration Contract, the stipulation in the previous paragraph applies only to the first delivery.
Article 6 - Right of withdrawal
Upon delivery of products
- When purchasing products, Consumer has the right to dissolve a contract, without giving reasons, during a period of at least 14 Days. Trader is allowed to ask Consumer for the reason of this dissolution, but Consumer is under no obligation to state his/her reason(s).
The period stipulated in para. 1 commences on the Day after the product was received by Consumer, or a third party designated by Consumer, who is not the transporting party, or:
- if Consumer has ordered several products: the Day on which Consumer, or a third party designated by Consumer, received the last product. Trader may refuse a single order for several products with different delivery dates, provided he clearly informed Consumer of this prior to the ordering process.
- if the delivery of a product involves different deliveries or parts: the Day on which Consumer, or a third party designated by Consumer, received the last delivery or the last part;
- with contracts for the regular delivery of products during a given period: the Day on which Consumer, or a third party designated by Consumer, received the last product.
Upon delivery of services and Digital Content that is not supplied on a material medium:
- Consumer has the right to dissolve a contract, without giving reasons, for the supply of Digital Content that is not supplied on a material medium during a period of at least fourteen Days. The Trader is allowed to ask Consumer for the reason of this dissolution, but Consumer is under no obligation to state his/her reason(s).
- The period stipulated in para. 3 commences on the Day after the contract was concluded.
Extended Withdrawal Period for products, services and Digital Content that is not supplied on a material medium in the event a Consumer was not informed about the Right of Withdrawal:
- If Trader did not provide Consumer with the statutorily obligatory information about the Right of Withdrawal or if the Model Form for Right of Withdrawal was not provided, the Withdrawal Period ends twelve months after the end of the originally stipulated Withdrawal Period based on the previous paragraphs of this article.
- If Trader provided Consumer with the information referred to in the previous paragraph within twelve months of the commencing date of the original Withdrawal Period, the Withdrawal Period shall end 14 Days after the Day on which Consumer received the information.
Article 7 - Consumers’ obligations during the Withdrawal Period
- During the Withdrawal Period, Consumer shall treat the product and its packaging with care. He shall only unpack or use the product as far as necessary in order to assess the nature, characteristics and efficacy of the product. The point of departure here is that Consumer may only handle and inspect the product in the same way that he would be allowed in a shop.
- Consumer is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted in para. 1.
- Consumer is not liable for the product’s devaluation if Trader did not provide him with all the statutorily obligatory information about the Right of Withdrawal before the contract was concluded.
Article 8 - Consumers who exercise their Right of Withdrawal and the costs involved
- Consumer who wants to exercise his Right of Withdrawal shall report this to Trader, within the Withdrawal Period, by means of the Model Form for Right of Withdrawal or in some other unequivocal way.
- As quickly as possible, but no later than 14 Days after the Day of reporting as referred to in para. 1, Consumer shall return the product, or hand it over to (a representative of) Trader. This is not necessary if Trader has offered to collect the product himself. Consumer will in any case have complied with the time for returning goods if he sends the product back before the Withdrawal Period has lapsed.
- Consumer returns the product with all relevant accessories, if reasonably possible in the original state and packaging, and in accordance with the reasonable and clear instructions provided by the Trader.
- The risk and the burden of proof for exercising the Right of Withdrawal correctly and in time rest upon Consumer.
- Consumer bears the direct costs of returning the product. If Trader has not declared that Consumer shall bear these costs or if Trader indicates a willingness to bear these costs himself, then Consumer shall not be liable to bear the costs of returning goods.
Article 9 - Traders’ obligations in a case of withdrawal
- If Trader makes it possible for Consumer to declare his withdrawal via electronic means, then after receiving such a declaration, he sends immediate confirmation of receipt.
- Trader reimburses Consumer immediately with all payments, including any delivery costs Trader charged for the returned product, though at the latest within 14 Days after the Day on which Consumer reported the withdrawal. Except in cases in which Trader has offered to retrieve the product himself, he can postpone refunding until he has received the product or until Consumer proves he has returned the product, depending on which occurs earlier.
- For any reimbursement, Trader will use the same payment method that was initially used by Consumer, unless Consumer agrees to another method. Reimbursement is free of charge for Consumer.
- If Consumer chose an expensive method of delivery in preference to the cheapest standard delivery, Trader does not have to refund the additional costs of the more expensive method.
Article 10 - The price
- During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs.
- Contrary to the previous paragraph, Trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which Trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.
- Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
Price increases more than 3 months after the contract was concluded are only permitted if the Trader stipulated as much and:
- they are the result of statutory regulations or stipulations; or
- Consumer is authorized to terminate the contract on the Day on which the price increase takes effect.
- Prices stated in offers of products or services include VAT.
Article 11 - Contract fulfilment and extra guarantee
- Trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded. If agreed Trader also guarantees that the product is suited for other than normal designation.
- An extra guarantee arrangement offered by Trader, manufacturer or importer can never affect the statutory rights and claims that Consumer can enforce against the Trader on the grounds of the contract if the Trader failed to fulfill his part in the contract.
- An extra guarantee is defined as every commitment of Trader, his supplier, importer or manufacturer that grants Consumer rights or claims, in excess of those provided by law, for the event that he fails to fulfil his part in the contract.
Article 12 - Supply and implementation
- Trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
- The place of delivery is deemed to be the address that Consumer makes known to the company.
- Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 Days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, Consumer will be informed about this at the latest 30 Days after the order was placed. In this case, Consumer has a right to dissolve the contract free of charge and a right to possible damages.
- Following dissolution in accordance with the previous paragraph, Trader refunds Consumer immediately the sum he had paid.
- The risk of damage and/or loss of products rests upon Trader up to the moment of delivery to Consumer or a representative previous designated by Consumer and announced to Trader, unless this has explicitly been agreed otherwise.
Article 13 - Extended duration transactions: duration, termination and prolongation
- Consumer has a right at all times to terminate an open-ended contract that was concluded for the regular supply of products or services, subject to the agreed termination rules and a period of notice that does not exceed one month.
- Consumer has a right at all times to terminate a fixed-term contract that was concluded for the regular supply of products or services at the end of the fixed-term, subject to the agreed termination rules and a period of notice that does not exceed one month.
With respect to contracts as described in the first two paragraphs, Consumer can:
- terminate them at all times and not be limited to termination at a specific time or during a specific period;
- terminate them in the same way as that in which they were concluded;
- always terminate them subject to the same period of notice as that stipulated for Trader.
- A fixed-term contract that was concluded for the regular supply of products or services may not be automatically prolonged or renewed for a fixed period of time.
- In departure from that which is stated in the previous paragraph, a fixed-term contract that has been concluded for the regular supply of daily or weekly newspapers or magazines may be automatically prolonged for a fixed term that does not exceed three months, if Consumer is at liberty to terminate this prolonged contract towards the end of the prolongation, with a period of notice that does not exceed one month.
- A fixed-term contract that has been concluded for the regular supply of products or services may only be automatically prolonged for an indefinite period of time if Consumer has at all times the right to terminate, with a period of notice that does not exceed one month and, in the case of a contract to supply daily or weekly newspapers or magazines regularly but less than once per month, a period that does not exceed three months.
- A fixed-term contract for the regular supply, by way of introduction, of daily or weekly newspapers and magazines (trial subscriptions or introductory subscriptions) will not be automatically prolonged and will automatically terminate at the end of the trial period or introductory period.
- If the fixed term of a contract exceeds one year, then after one year Consumer has at all times a right to terminate, with a period of notice that does not exceed one month, unless reasonableness and fairness dictate that premature termination of the contract would be unacceptable.
Article 14 - Payment
- As far as no other date is stipulated in the contract or supplementary conditions, sums payable by Consumer should be paid within 14 Days after commencement of the Withdrawal Period, or in the absence of a Withdrawal Period within 14 Days after the conclusion of the contract. In the case of a contract to provide a service, this 14-Day period starts on the Day after Consumer received confirmation of the contract.
- Consumer is obliged to report immediately to Trader any inaccuracies in payment data provided or stated.
- If a Consumer fails to fulfil his payment obligation(s) in good time, after Trader has informed Consumer about the late payment, Consumer is allowed 14 Days in which to fulfil the obligation to pay; if payment is not made within this 14-Day period, statutory interest will be payable over the sum owed and Trader has the right to charge reasonable extrajudicial costs of collection he has incurred. These costs of collection amount to, at the most: 15% of unpaid sums up to €2,500; 10% over the next €2,500; and 5% over the next €5,000, with a minimum of €40. Trader can make departures from these sums and percentages that are favourable to Consumer.
Article 15 – Deviations
Trader cannot guarantee that the colour, size and/or text of the product as shown on the website are exactly similar to the product as delivered to Consumer by Trader.
Article 16 - Privacy
Article 17 – Intellectual Property
Trader owns all intellectual property rights related to the product.
Article 18 – Liability
- As far as permitted by law, Trader excludes all liability for any damages incurred by Consumer if the product ordered by Consumer is not available and/or delivered (on time).
- Without prejudice to the provisions of Article 20.1, and as far as permitted by law, Trader’s liability will be limited to maximum amount of the purchase price of the concerning product.
Article 19 – Force Majeure
- In the event of force majeure Trader has the right to suspend all her obligations under the Supplementary Agreement. An event of force majeure includes strikes, breakdowns, sickness or import/export bans at Trader or at third parties engaged by Trader.
- In the event it is clear that the period of force majeure will last longer than two months, either of the parties has the right to dissolve the Supplementary agreement without having the obligation to pay any damages.
Article 20 – Questions and Complaints
- For questions/information User can contact the service department at telephone number: +31 (0)73 690 98 67 or at the e-mail address firstname.lastname@example.org.
- In the event Consumer is not satisfied with the product or with any other products and/or services of Trader, Consumer has the possibility to file a complaint at the service department at telephone number +31 (0)73 690 98 67 or at e-mail address email@example.com. This must be done within fourteen (14) calendar Days following the Day Consumer discovered or should reasonably has discovered the reason to file the complaint.
Article 21 – Governing Law and Competent Court
- These general term and conditions and the Supplementary agreement are governed by Dutch law.
- Any and all disputes arising from the General Conditions and the Distant Contract and Supplementary Agreement will be submitted to the competent court of Den Bosch, The Netherlands.